Shipping policy

Shipping Policy

Last updated: September 7, 2026

United States delivery only

Wonderbound currently accepts orders exclusively for delivery to eligible addresses within the United States.

We do not currently ship to Austria, other European countries, or destinations outside the United States. The availability of delivery to a specific US address is confirmed during checkout.

Free standard shipping

Standard shipping is free on every eligible US order. No minimum order value is required.

Any applicable sales tax is calculated and displayed separately during checkout.

Made in the USA for US customers

Wonderbound books ordered for delivery within the United States are produced and dispatched through production partners located in the United States.

In exceptional circumstances involving availability, capacity, or operational disruption, our production partner may use another suitable production location. This does not result in an additional shipping charge for the customer.

Personalized production

Every Wonderbound book is personalized and made specifically for the customer.

After an order is received, we review the submitted personalization information and manually release the order to our production partner. Changes and cancellations are possible only before this production release.

Production begins once the order has been released to the production partner.

Estimated delivery time

The estimated delivery timeframe displayed on the product page or during checkout applies to the order.

Delivery estimates include the expected production and shipping process unless otherwise stated. Business days exclude weekends and relevant public holidays.

Delivery dates are estimates and are not guaranteed unless Wonderbound expressly confirms a guaranteed date in writing.

Order processing

Orders are generally reviewed and released for production as quickly as possible. Orders placed during weekends or public holidays may be reviewed on the following business day.

If required personalization information is missing or unclear, we may contact the customer before releasing the order for production. This may extend the estimated delivery time.

Tracking

When tracking is available, the customer receives a shipping confirmation by email.

Tracking information may take additional time to appear after the shipping label has been created. Some carriers may not provide updates at every stage of delivery.

Shipping delays

Delivery may be delayed by circumstances such as:

High seasonal demand
Carrier disruptions
Severe weather
Public holidays
Incorrect or incomplete addresses
Production interruptions
Events outside our reasonable control

If we cannot ship an order within the timeframe promised when the order was placed, we will contact the customer, provide an updated estimate, and offer any cancellation or refund options required by applicable law.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact shop.wonderbound@gmail.com immediately if an address needs to be corrected. Address changes are possible only before production or shipping arrangements prevent the change.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment, contact us to discuss the available options.

If a new product or shipment is required because of an address error supplied by the customer, any additional cost will be disclosed and agreed before the replacement is produced or shipped.

Lost packages

If tracking has not updated for an unusually long period or the package has not arrived within the communicated timeframe, contact shop.wonderbound@gmail.com with your order number.

We will investigate the shipment with our production and delivery partners. If the shipment is confirmed as lost, we will arrange an appropriate replacement or refund.

Products damaged during shipping

If a book arrives damaged, keep the book and its packaging and contact us promptly.

Please provide:

Your order number
A description of the damage
Clear photographs of the damaged book
Clear photographs of the shipping packaging

After reviewing the evidence, we will normally provide a replacement at no additional cost or an appropriate refund.

Unsolicited returns

Do not send a product back without contacting us first.

Do not return products to Gelato, a printing facility, our Austrian business address, or an address printed on the shipping package unless we have provided written instructions.